Join the Team at Target Arsenal Street Watertown MA: On-Demand Guest Advocate Roles Available

Are you looking for a flexible job that fits your life and lets you be part of a fun, energetic team? Target on Arsenal Street in Watertown, MA is hiring On-Demand Guest Advocates! This is your chance to join a company that values its team members and offers a dynamic work environment where every day brings something new. If you thrive in customer interaction and want to make a real difference in people’s shopping experiences, this could be the perfect opportunity for you right here in Watertown.

Discover the Joy of Working at Target in Watertown

Working at Target is more than just a job; it’s about being part of a community that helps families discover joy in their everyday lives. At the Target Arsenal Street Watertown Ma location, you’ll be joining a team dedicated to creating a welcoming and efficient shopping environment. Target’s commitment to its values and culture makes it a rewarding place to work. You can learn more about Target’s values and culture here.

What is an On-Demand Team Member at Target?

The On-Demand Team Member role at Target Watertown MA offers unparalleled flexibility. As an On-Demand TM, you decide how much or how little you work. Your schedule is built around your availability and the store’s needs, making it ideal for individuals seeking a personalized work schedule. Forget fixed weekly schedules – with the On-Demand role, you have the freedom to pick up shifts that suit you.

Using the myTime mobile scheduling app, you can easily view and select shifts posted by leaders or other team members. This puts you in control of your work-life balance. However, active engagement is key. Target requires On-Demand team members to regularly pick up and work shifts and to respond to communication from the store.

To remain active in your role, you need to work at least one shift every 4 weeks (minimum of four hours). Life happens, and Target understands that. Flexibility can be provided if personal circumstances prevent you from working within this timeframe, but communication is crucial. It’s important to respond to Target’s attempts to contact you to confirm your continued interest in working shifts. Furthermore, you must work at least one shift within a 6-month period, or your employment will be administratively terminated. Starting December 2024, this requirement becomes even more frequent – at least one shift within 5 months.

Your success in this role hinges on your communication and ability to work when the store is busiest. If you are offered an On-Demand TM position at Target Arsenal Street Watertown MA, you’ll attend a Target Welcome orientation and a brief training schedule to ensure you’re fully prepared to excel as a Guest Advocate. After training, the myTime app becomes your go-to tool for managing and choosing your shifts.

All About Service & Engagement: Be a Guest Advocate

As a Guest Advocate at Target Watertown MA, you are the champion of guest experience. You’ll be welcoming, thanking, and going above and beyond to exceed guest expectations. Your focus will be on creating positive guest interactions and resolving any concerns they may have. You’ll be an advocate for both in-store and digital services, knowledgeable about the features and solutions that enhance guest loyalty and drive adoption.

Imagine making shopping quick and easy for guests at various touchpoints: checklanes, guest services, gift registry, and pick-up and drive up. You’ll be empowered to ensure exceptional service quality in every interaction.

Working as a Guest Advocate at Target provides meaningful experiences that help you develop valuable career skills. This role will help you build and refine skills such as:

Guest Communication and Interaction: You’ll learn to communicate effectively and interact with diverse guests, fostering an inclusive and welcoming environment.
Problem Solving and Decision Making: You’ll develop your ability to analyze situations, solve problems, and make decisions that positively impact the guest experience and effectively resolve their concerns.
Adaptability and Flexibility: Every guest interaction is unique. You’ll learn to adapt your approach to different personalities and situations, becoming more versatile in your communication and service skills.
Promoting Benefits and Services: You’ll gain experience in communicating the value of various benefits, offerings, and services, enhancing your ability to inform and engage customers.

A Day in the Life of a Guest Advocate at Target Watertown MA

No two days are the same as a Guest Advocate, keeping the role exciting and engaging. However, a typical day at Target Arsenal Street Watertown MA will likely include these responsibilities:

Service Culture: You’ll be at the forefront of demonstrating a service culture that prioritizes the guest experience, consistently delivering Target’s service standards.
Creating a Welcoming Environment: Authentically greeting every guest with a warm welcome, setting a positive tone for their shopping experience.
Understanding Guest Needs: Observing guest behavior to quickly assess if they need assistance or prefer to browse independently. You’ll learn to read body language and verbal cues to tailor your approach effectively.
Genuine Engagement: Interacting with guests in a sincere and helpful manner, asking the right questions to understand their specific needs and provide relevant solutions.
Product and Service Knowledge: Becoming knowledgeable about the wide array of tools, products, and services available throughout the store, and specifically in your assigned area, to effectively address guest issues and enhance their shopping experience.
Expressing Gratitude: Thanking guests genuinely for choosing to shop at Target, reinforcing their positive experience.
Efficient and Accurate Transactions: Scanning and bagging guest items efficiently and accurately, always adhering to food safety standards and company best practices.
Minimizing Wait Times: Working diligently to minimize guest wait times without compromising service quality or accuracy.
Promoting Store Offerings: Keeping guests informed about current and upcoming brand launches, exciting store activities, and special events.
Loyalty Programs and App Engagement: Promoting the benefits of Target Loyalty programs to every guest and assisting with sign-ups or applications as needed. You’ll also familiarize yourself with all fulfillment services and guide guests on how to enroll, activate, and use them.
Target App Expertise: Understanding and demonstrating to guests how to use Wallet and other valuable features within the Target App, enhancing their digital shopping experience.
Handling Returns and Exchanges: Processing returns efficiently, following register prompts and partnering with leaders when necessary to resolve guest issues while adhering to Target’s policies and procedures.
De-escalation and Recovery: Collaborating with Leaders to de-escalate any negative situations and effectively recover the guest shopping experience, always in line with Target policies and procedures.
Order Fulfillment Services: Providing easy and accurate service for Order Pick Up, Drive Up, and Registry guests, ensuring a smooth and convenient process.
Maintaining Work Area: Keeping your work area clean and clutter-free, including tidying abandoned items, baskets, and hangers. Stocking supplies during store hours while remaining available to assist guests.
Ethical Conduct and Safety: Demonstrating a strong culture of ethical conduct, safety, and compliance in all actions. Working safely at all times to protect yourself and others, identifying and correcting hazards, and adhering to all safety policies and best practices.
Compliance and Regulations: Supporting guest services like Order Pick Up (OPU) and Drive-Up (DU) Orders, and DU Returns while maintaining a compliance culture, especially with federal, state, and local adult beverage laws where applicable.
Cash Office Support: Assisting with Cash Office processes as needed, including managing cash systems.
Other Duties: Being flexible and willing to take on other duties as business needs evolve.

Are You the Right Fit for Target Arsenal Street Watertown MA?

Target Watertown MA is looking for individuals who are excited by:

Fun and Energetic Environments: If you thrive in a fast-paced, energetic setting and enjoy working efficiently as part of a team, you’ll love Target.
Guest Service Excellence: If providing exceptional service that makes guests say “I LOVE TARGET!” excites you, you’ll be in the right place.
People Interaction: If you enjoy interacting with people throughout the day and making things easier for others, this role is perfect for you.
Dynamic Work: If you’re not looking for a routine, Monday-Friday desk job and prefer a role that keeps you active, especially on weekends, Target offers a refreshing change.

While comprehensive training will equip you with everything you need to succeed as a Guest Advocate, certain skills will help you hit the ground running:

Effective Communication: Strong communication skills, including using positive language and being attentive to guest needs are essential.
Composure and Efficiency: The ability to stay focused and composed in a fast-paced environment and manage multiple tasks within set timeframes.
Helpful and Welcoming Attitude: A naturally welcoming and helpful attitude towards both guests and fellow team members.
Attention to Detail and Multitasking: Excellent attention to detail while effectively multitasking.
Product and Service Education: A willingness to learn and educate guests about products and services, engaging them in what Target offers.
Tech Savvy: Comfort in using multiple frequency devices, handheld scanners, and other technology as directed.
Teamwork and Independence: The ability to work effectively both independently and collaboratively within a team.

Target is committed to its team and wants to ensure clarity on a few essential expectations:

Cash Handling Skills: Accurately handling cash register operations, cash transactions, and supporting cash office operations as needed.
Physical Requirements: Efficiently and safely scanning, handling, and moving merchandise, including frequent lifting or moving products up to 10 pounds and occasional lifting up to 44 pounds without assistance.
Flexible Availability: Flexibility to work various shifts including nights, weekends, and holidays. Reliable and prompt attendance is crucial.
On-Demand Engagement: As an On-Demand TM, active engagement by picking up and working shifts via the myTime mobile App every 4 weeks and responding to contact attempts is necessary. Consistent communication about your availability and interest in working is required to maintain your employment.
Adaptability to Environments: Capability to work in varying temperatures, humidity, and other elements, especially when performing duties like Drive-Up or carryout.
Mobility: Ability to remain mobile for the entire duration of your scheduled shift, which may vary in length.

Discover the competitive benefits Target offers, from financial and educational support to well-being programs and beyond, at https://corporate.target.com/careers/benefits.

Target is an Equal Opportunity Employer and will provide reasonable accommodations for individuals with disabilities during the application process as required by applicable laws. If you require assistance due to a disability, please visit your nearest Target store in Watertown MA on Arsenal Street or contact Guest Services at 1-800-440-0680 for further information. Applications for this role are accepted continuously, and there is no application deadline. Join the Target Arsenal Street Watertown MA team today and start your flexible and rewarding career journey!