Visiting Newbury Street in Boston is always a treat. From high-end boutiques to iconic brands like Nike, it’s a shopper’s paradise. But if you’re driving in, finding convenient and affordable parking can quickly turn your retail therapy into a stressful experience. And if you’re considering parking at [Garage Name – Since the original text doesn’t name the garage, I will keep it generic or imply the location based on reviews] near Newbury Street, especially if you’re heading to the Nike store, you might want to reconsider. Numerous customer reviews paint a picture of a parking garage experience that is far from ideal, detailing rude staff, unexpected costs, and even damage to vehicles. Before you make a decision that could sour your whole Newbury Street visit, take a look at what other drivers have experienced.
Rude and Unhelpful Staff: A Recurring Complaint
One of the most consistent complaints across multiple reviews is the consistently rude and unprofessional behavior of the parking garage staff. Reviewers describe encounters that range from unkind to outright aggressive. Imagine pulling into a garage, hoping for a smooth parking experience before hitting the shops, only to be met with hostility.
One reviewer recounted a particularly frustrating experience:
“The staff is unkind and rude…”
This sentiment is echoed by another customer who simply stated:
“Rude staff too.”
The problem isn’t just about a lack of politeness; it seems to extend to unhelpful and confrontational behavior, even when customers are simply trying to understand the parking procedures. One reviewer’s attempt to park on a Sunday was met with unnecessary rudeness and a bizarre demand:
“I sat in a line for about 10 minutes…and then was asked by an extremely rude man how long I was staying. I told him I didn’t know. He said then you cannot stay! He made me turn around – very hard to do…”
This experience highlights not only the staff’s poor attitude but also a lack of clear information about parking policies. The reviewer was penalized for not knowing how long they would stay, a requirement that was not advertised beforehand.
Even when issues arise with the car itself, customers report a complete lack of support or even basic courtesy from the staff. One particularly alarming review details a situation where the staff was completely unhelpful when a customer’s car wouldn’t start after parking:
“The staff was incredibly rude both at pick up and drop off. When I came back to get my car, it was unlocked and they could not start it and told me that was my issue… Awful awful lot and overpriced. Never again!”
This suggests a complete disregard for customer service and a “not our problem” attitude, even when the issue might have originated within the garage’s care.
Unexpected Costs and Pricing Issues
Beyond the staff’s behavior, the cost and billing practices of this parking garage also seem to be a major source of dissatisfaction. Several reviewers mention feeling overcharged and misled about the actual parking fees.
One reviewer was shocked by the high price for a short parking duration:
“Awful. $28 to park for two hours… By far the most I’ve ever paid…”
This exorbitant price for just two hours of parking is significantly higher than typical parking rates in many areas, leaving customers feeling ripped off.
Adding to the frustration is the lack of clear communication about parking policies, as highlighted in the valet parking incident:
“I tried to park there on Sunday. It says nothing about the fact that it is valet parking only… This must be illegal! DO NOT PARK THERE!!!!”
Being forced into valet parking without prior notice and potentially incurring extra charges is a deceptive practice that has clearly angered customers. The added insult of having to pay just to exit after being turned away for not using valet parking further emphasizes the garage’s questionable business practices.
Vehicle Safety and Care Concerns
Perhaps the most worrying aspect revealed in the reviews is the apparent lack of care for parked vehicles. Customers have reported not only damage but also negligence in protecting their cars from the elements.
One reviewer experienced a shocking disregard for vehicle security:
“When I came back to get my car, it was unlocked…”
Leaving a customer’s car unlocked in a public parking garage is a serious security lapse and a major cause for concern about the overall safety and management of the facility.
Furthermore, vehicles are not even protected from basic environmental elements:
“…they left my window open, allowing all the brown snow & salt from the car above to splatter around and inside my car! …and the worst my car has ever looked after.”
This level of negligence, resulting in damage and mess inside a parked car, is unacceptable, especially considering the high prices charged for parking. It demonstrates a complete lack of attention to detail and basic car care. And in at least one instance, damage was directly attributed to the garage staff:
“The staff is unkind and rude and damaged my vehicle.”
While details of the damage are not provided, this direct accusation adds to the growing picture of a parking garage that is not only unpleasant but potentially harmful to your vehicle.
Conclusion: Steer Clear of This Newbury Street Parking Garage
If you’re planning a trip to Newbury Street, especially to visit the Nike store or any of the other fantastic shops in the area, parking is undoubtedly a consideration. However, based on numerous and consistent negative reviews, parking at [Garage Name – still keeping it generic] seems like a gamble you shouldn’t take. From rude and unhelpful staff to unexpectedly high prices and potential vehicle safety issues, the overwhelming consensus is to avoid this parking garage at all costs.
Instead of risking a negative parking experience that could ruin your visit to Newbury Street, explore alternative parking options. Look for other garages in the area with better reviews, consider public transportation, or utilize parking apps to find more reliable and customer-friendly parking solutions. Your peace of mind and the safety of your vehicle are worth more than the potential convenience of this particular parking garage near Nike Newbury Street. Make an informed choice and ensure your Newbury Street shopping trip is enjoyable from start to finish, without the parking garage headache.
