Are you looking for a flexible job that fits your life and lets you shine in customer service? Target 95th Street is hiring energetic and guest-focused individuals to join our team as On-Demand Guest Advocates. If you thrive in a fast-paced environment, love interacting with people, and want to be part of a company that values its team members, this could be the perfect opportunity for you in the 95th Street area.
What is an On-Demand Guest Advocate at Target?
Imagine a job where you have the freedom to build your own schedule. As an On-Demand Team Member (TM) at Target, that’s exactly what you get. This role is designed for those seeking a personalized work schedule, allowing you to work as much or as little as you want, depending on shift availability and store needs at our 95th Street location and potentially nearby stores.
Unlike traditional roles with fixed weekly schedules, you’ll use the myTime mobile app to pick up shifts that are posted by leaders or other team members. It’s all about creating a work-life balance that suits you.
However, to be successful in this role, active engagement is key. We require you to regularly pick up and work shifts and respond to our communications. Throughout the year, we will reach out to confirm your continued interest in working at Target. Consistent communication and a willingness to work when our store at 95th Street is busiest are essential.
Keep in mind that regular attendance means picking up and working shifts at least once every 4 weeks, for a minimum of four hours. While flexibility is possible for personal circumstances, responding to our contact attempts is mandatory to maintain your On-Demand status. Working at least one shift within a 6-month period (and soon to be 5 months from December 2024) is required to avoid administrative termination.
Upon being offered an On-Demand TM position, you’ll participate in a Target Welcome orientation and a short, structured training program to ensure you’re fully prepared to excel as a Guest Advocate serving the 95th Street community. After training, the myTime app becomes your central tool for managing your flexible work life.
Service & Engagement: The Heart of the Guest Advocate Role
Guest Advocates are the champions of guest experience at Target. You’re the friendly face that welcomes guests, exceeds their service expectations, and ensures they leave happy and satisfied. This role is all about creating a positive and efficient shopping experience, both in our physical store and through our digital services.
As a Guest Advocate, you will be empowered to make shopping quick and easy at checklanes, guest services, gift registry, and pick-up and drive-up areas. Your focus on exceptional quality and guest interaction is what drives guest loyalty and makes Target a preferred shopping destination in the 95th Street area.
Building Skills for Your Future
Target is committed to providing meaningful experiences that help team members like you develop valuable career skills. As a Guest Advocate at our 95th Street store, you’ll gain and enhance skills in:
- Guest Communication and Interaction: Building inclusive guest experiences through effective communication.
- Problem Solving and Decision Making: Positively impacting guest experiences and resolving concerns efficiently.
- Adaptability: Tailoring your approach to different guest interactions and situations.
- Promoting Services and Offerings: Engaging guests with information about Target benefits, loyalty programs, and services.
A Day in the Life of a Guest Advocate
No two days are exactly alike, but here’s a glimpse into the typical responsibilities of a Guest Advocate:
- Service Culture: Demonstrate a guest-first service culture in every interaction.
- Welcoming Environment: Authentically greet every guest, creating a positive first impression.
- Understanding Guest Needs: Observe guest behavior to quickly assess if assistance is needed and tailor your approach accordingly.
- Genuine Engagement: Ask questions to understand specific guest needs and provide relevant solutions.
- Product and Service Knowledge: Be knowledgeable about store products, services, and tools to effectively address guest issues and enhance their experience.
- Expressing Gratitude: Thank guests genuinely for choosing to shop at Target.
- Efficient Transactions: Scan and bag guest items accurately, efficiently, and in accordance with food safety and company standards.
- Minimize Wait Times: Work efficiently to reduce guest wait times while maintaining service quality and accuracy.
- Promote Store Offerings: Inform guests about brand launches, store activities, and upcoming events.
- Loyalty Programs: Educate guests about Target Loyalty programs and assist with sign-ups.
- Fulfillment Services: Guide guests on how to use fulfillment services and the Target App.
- Returns and Issue Resolution: Process returns efficiently, following procedures and partnering with leaders for complex situations.
- De-escalation and Recovery: Partner with leaders to resolve negative situations and recover guest experiences.
- Order Fulfillment: Provide accurate and easy service for Order Pick Up, Drive Up, and Registry guests.
- Maintain Work Area: Keep your work area clean and organized, including restocking supplies.
- Ethical Conduct and Safety: Demonstrate ethical conduct, safety practices, and compliance with all policies.
- Cash Handling (as needed): Support cash office processes and handle cash systems.
- Other duties: Adapt to various tasks based on store and guest needs.
Are You the Right Fit for Target 95th Street?
We are looking for individuals who:
- Enjoy a Fun and Energetic Environment: Thrive in a fast-paced, team-oriented setting.
- Love Guest Service: Are passionate about making guests say “I LOVE TARGET!”.
- Are People-Oriented: Enjoy interacting with people and making their day easier.
- Seek Variety: Are not looking for a typical Monday-Friday desk job.
Essential Skills You Should Bring:
- Effective Communication: Use positive language and actively listen to guest needs.
- Composure and Focus: Remain focused and efficient in a fast-paced environment, handling multiple tasks.
- Helpful and Welcoming Attitude: Exhibit a positive attitude towards guests and team members.
- Attention to Detail: Maintain accuracy while multitasking.
- Enthusiasm for Learning and Sharing: Willing to learn about products and services and educate guests.
- Tech Savvy: Ability to use communication devices, handheld scanners, and other technology.
- Team Player: Work effectively both independently and as part of a team.
Basic Requirements:
- Cash Handling Skills: Accurately handle cash register operations and support cash office as needed.
- Physical Abilities: Efficiently and safely scan, handle, and move merchandise (up to 44 pounds occasionally).
- Flexible Availability: Work flexible schedules including nights, weekends, and holidays with reliable attendance.
- On-Demand Engagement: Pick up shifts via the myTime app at least every 4 weeks and respond to contact attempts.
- Adaptability to Different Environments: Work in varying temperatures and conditions, including outdoor duties like Drive-Up.
- Mobility: Remain mobile for the duration of your shift.
Discover the competitive benefits Target offers, from financial and educational support to well-being programs, at https://corporate.target.com/careers/benefits.
Americans with Disabilities Act (ADA) Accommodation
Target is committed to providing reasonable accommodations during the application process as required by law. If you require assistance due to a disability, please visit your nearest Target store or contact Guest Services at 1-800-440-0680. Applications for this role are accepted continuously.
