Are you a Wall Street Journal Crossword puzzle enthusiast encountering frustrating technical glitches while using Safari? You’re not alone. Many users have reported issues with the online WSJ crossword form when using the Safari browser, leading to lost progress and a disrupted puzzle experience.
One user, Richard, described the problem vividly: “Would type in some letters and they would go away or go to some other square.” This sentiment is echoed by others who have found their progress vanishing or letters appearing in the wrong places when attempting to solve the Wall Street Journal crossword digitally on Safari.
Fortunately, there’s a common culprit and a straightforward solution recommended directly by WSJ Customer Service. The issue often lies within Safari’s cookie and cache settings. According to a response Kathie received from WSJ support, “The issue you’ve described may be related to your browser’s cookie or cache settings.”
The Wall Street Journal’s online platform requires your browser to accept cookies to function correctly. Here’s a step-by-step guide, based on WSJ’s recommendations, to resolve these Safari crossword issues:
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Ensure Cookies are Enabled: Verify that your Safari browser is set to accept all cookies. You can usually find these settings within Safari’s Preferences under the Privacy tab. Consult Safari’s help documentation for precise instructions for your specific version.
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Clear Existing Login Information: Visit http://online.wsj.com/delete_cookie to automatically remove any stored login data that might be causing conflicts across your browsers.
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Empty Browser Cache: Clearing your browser’s cache memory is crucial to eliminate outdated information that could be hindering performance. Refer to Safari’s Help menu for instructions on how to clear the cache.
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Refresh or Reload: After clearing cache and cookies, click “Refresh” or “Reload” in your Safari toolbar to ensure you are viewing the most current version of WSJ.com.
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Direct Access: Avoid using Bookmarks or Favorites, as these might be outdated or corrupted. Access the Wall Street Journal website directly by typing https://www.wsj.com into your address bar.
If you are accessing the Wall Street Journal crossword through a company network, it might also be beneficial to check with your company’s IT department to ensure their network server cache files are also cleared.
By following these troubleshooting steps provided by Wall Street Journal Customer Service, you should be able to overcome the Safari-related issues and get back to enjoying your daily crossword puzzle without interruption. If problems persist, WSJ recommends contacting their customer service directly for personalized assistance. Happy solving!
