Purchasing a StreetStrider mobile elliptical is an investment in your fitness and outdoor enjoyment. To protect your investment, StreetStrider offers a comprehensive warranty on its products, ensuring peace of mind and reliable performance. This guide explains the details of the StreetStrider warranty, so you can understand your coverage and how to make a claim if needed. It’s important to note that the specific warranty applicable to your StreetStrider is determined by the law of the state or country where you made your purchase and is valid only for ellipticals bought from an Authorized StreetStrider Dealer.
StreetStrider Warranty Coverage Details
The StreetStrider warranty is structured to cover different parts of your mobile elliptical for varying periods, reflecting their expected lifespan and usage. Here’s a breakdown of what’s covered:
Frame and Structural Components Warranty
The backbone of your StreetStrider, the frame, along with Strider Skis and Strider Poles, is warranted directly by StreetStrider International LLC. This warranty covers manufacturing defects in materials and workmanship for a period of three years from the original purchase date. This robust coverage highlights the confidence StreetStrider has in the durability and construction of its core components.
Component Warranty
For components that are not manufactured directly by StreetStrider, the warranty is provided by their original manufacturers. This is standard practice in the industry, ensuring that specialized parts are backed by those who engineered them.
Shimano Internal Gear Hubs: These essential components for smooth gear changes are covered by Shimano’s 2-year warranty. You can find the specifics of Shimano’s warranty on their official website, ensuring transparency and direct access to their terms.
Hartmann Chainless Hub: If your StreetStrider utilizes a Hartmann Chainless Hub, it is warranted for one year by Sunrace Sturmey Archer, the manufacturer. Details regarding this warranty can be found on the Sunrace Sturmey Archer website, providing clear information on the coverage for this specific component.
Joint Bearings, Drive Parts, Frame Fixtures, and Finishes: These crucial elements, including paint and decals, are warranted against manufacturing defects in materials and workmanship for one year from the original purchase date. This also aligns with the warranties provided by the individual component manufacturers, ensuring a cohesive warranty package.
Terms and Conditions of the Limited Warranty
It’s important to understand that the StreetStrider warranty is a limited warranty, designed to protect against manufacturing defects, but not against all potential issues. Here are the key terms and conditions you should be aware of:
Original Ownership and Assembly
This warranty applies exclusively to the original purchaser of the StreetStrider and is not transferable if you sell or give away your mobile elliptical. Furthermore, the warranty is only valid if your StreetStrider was assembled according to the instructions provided in the Owner’s Manual. Proper assembly is critical for performance and safety, and ensures the warranty remains in effect.
Normal Wear and Tear Exclusion
Damage resulting from normal wear and tear is not covered under the StreetStrider warranty. This includes fatigue damage, which is a natural consequence of using your StreetStrider over time. Regular inspection of your StreetStrider is the owner’s responsibility to identify any signs of wear and tear.
Warranty Voidance
The StreetStrider warranty becomes void under certain conditions, including:
- Abuse, Neglect, or Improper Use: If your StreetStrider is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or any use deemed abnormal, excessive, or improper by StreetStrider, the warranty will be void.
- Non-Authorized Service: Maintenance or repairs performed by anyone other than a StreetStrider Authorized Dealer can also void your warranty.
- Use of Incompatible Parts: Using parts not originally intended or compatible with your StreetStrider, as sold, will invalidate the warranty.
Liability Limitations
The warranty explicitly does not cover personal injury, StreetStrider failure, loss or damage, abuse, neglect, normal wear and tear, improper fit or maintenance by non-authorized dealers, or use of inconsistent parts. StreetStrider International LLC is not liable for incidental or consequential damages arising from improper use or failure of the StreetStrider.
Claim Procedures
To make a warranty claim, you must bring your assembled StreetStrider to a StreetStrider Authorized Dealer within the same continent where it was originally purchased. You must also present the original, dated sales receipt as proof of purchase. It is essential to keep your receipt in a safe place for this purpose. All labor and transportation costs associated with warranty service are the responsibility of the StreetStrider owner.
StreetStrider’s Commitment
During the warranty period, StreetStrider will address valid warranty claims by either repairing the defective frame or component or, at their discretion, replacing it with the same or a comparable model or component available at the time. This is the exclusive remedy provided under the StreetStrider warranty.
Disclaimer and Legal Rights
Exclusive Remedy and Exclusions: The remedies provided under this warranty are exclusive, and all other potential remedies and damages, including incidental, consequential, or punitive damages, are excluded to the extent permitted by law.
No Extended Warranties: This limited warranty is the only warranty provided by StreetStrider for its frames and components. There are no warranties that extend beyond what is explicitly described in this document. Any warranties that might be implied by law, such as implied warranties of merchantability or fitness for a particular purpose, are also excluded. Always refer to the documents included with your StreetStrider purchase for any further restrictions or details.
Hazardous Activity Notice: StreetStriding, like bicycling, is a potentially hazardous activity. Users acknowledge and accept full liability for any injury, accident, or death that may occur from using a StreetStrider, even under normal conditions. The user assumes all risks associated with competitive events, including racing, ramp jumping, stunt riding, or training for such activities. StreetStriders are not designed for stunt riding, curb jumping, off-road conditions, or use with motors or engines. Using a StreetStrider in such ways automatically voids the warranty, and StreetStrider is not liable for any damages or injuries resulting from such misuse.
Consumer Rights: This Limited Warranty provides specific legal rights, and consumers may also have other legal rights that vary by state or country. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so some of the limitations or exclusions mentioned may not apply to you. If any provision of this Limited Warranty is deemed inapplicable by a court, all other provisions will remain in full effect.
Policy of Continuous Improvement: StreetStrider maintains a policy of ongoing development and improvement. Therefore, the company reserves the right to change, amend, or discontinue specifications in its publications without prior notice.
By understanding the terms of your StreetStrider warranty, you can ensure you are informed and protected. Always consult with an Authorized StreetStrider Dealer for any warranty-related questions or service needs.
