At Streetside Classics, we pride ourselves on our commitment to transparency, detailed vehicle descriptions, and quality customer service for enthusiasts of Street Side Classics and vintage vehicles. We understand that purchasing a classic car is a significant decision, and we strive to provide our customers with all the necessary information to make informed choices. Recently, a customer raised concerns regarding a vehicle purchased from us, and we want to address these concerns directly and transparently.
This particular vehicle was accurately described on our website, highlighting key features such as its 408CI engine (stroked from a 360 CI), and correctly stating the absence of electronic fuel injection and power brakes. While there seems to have been a potential misunderstanding regarding the manual valve body during a verbal conversation between our sales associate and the customer, we want to emphasize that our website serves as the definitive source of vehicle information.
To address the customer’s concern about the manual valve body, despite the advertised specifications, we proactively offered to purchase the valve body for the customer. This offer, demonstrating our commitment to customer satisfaction even when adhering to advertised details, was unfortunately declined by the customer. Regarding claims of electronic fuel injection and power brakes, our sales associate maintains that these features were never verbally promised, and importantly, they were not advertised on our website. We stand by the accuracy of our online listings, which are meticulously prepared to provide comprehensive details about each street side classic we offer.
We understand the customer was unable to test drive the vehicle due to a disability. However, our sales associate, who was with the customer in the vehicle, did not observe any issues with the brakes at that time. Subsequent to the purchase and after an on-site inspection by the customer, we were informed of alleged accidents and repairs. To understand the nature of these claims, we have repeatedly requested the repair invoice for review. Regrettably, this documentation has not yet been provided, making it impossible for us to verify the details or assess the circumstances surrounding these reported incidents.
It is important to note that any incidents occurring after the vehicle sale and on-site inspection are typically the responsibility of the customer, especially considering the vehicle was sold “AS/IS” and without warranty, terms agreed upon by the customer. However, we remain willing to review any documented evidence to better understand the situation and explore potential resolutions.
Regarding vehicle transportation, Streetside Classics adheres to a clear and standard procedure. Transportation is scheduled only after full funds are received and the sale is finalized during our regular business hours. In this instance, funds were received on a Monday, meaning the sale was finalized the following Tuesday when our showroom reopened. True to our commitment to efficient service, transportation was immediately arranged on Tuesday for expedited delivery. The vehicle was picked up on Wednesday and delivered to the customer on Thursday, achieving an expedited 2-day transport as scheduled.
In conclusion, Streetside Classics believes we have acted in good faith and fulfilled our obligations in this transaction. We have even gone above and beyond by offering to address a potential verbal misunderstanding, despite the clear and accurate vehicle description provided on our website. While the customer has declined our offers and presented evolving claims without supporting documentation, we remain dedicated to upholding the principles of communication, quality customer service, and transparency that define Streetside Classics. We encourage all potential buyers of street side classics to carefully review our detailed online descriptions and reach out with any questions prior to purchase. Our aim is to ensure every customer has a positive and informed experience when acquiring their dream classic car from Streetside Classics.
