Welcome to Maldron Hotel Kevin Street, Dublin City! To ensure you have a comfortable and hassle-free stay, please take a moment to review our essential guest information and hotel policies. We aim to provide a welcoming and safe environment for all our guests.
Check-In and Check-Out Essentials at Maldron Hotel Kevin Street
For a smooth arrival and departure experience at Maldron Hotel Kevin Street, please be aware of the following check-in and check-out procedures:
Photo Identification and Credit Card Requirement
Upon check-in, all guests are required to present a valid photo identification, such as a passport or driver’s license, and the credit card used for booking. This is a standard procedure to verify your identity and booking details.
Age Restrictions for Check-In
Please note that guests under the age of 18 are only permitted to check in if accompanied by a parent or legal guardian. This policy is in place to ensure the safety and well-being of our younger guests.
Special Requests and Preferences
We understand you may have specific needs or preferences. While we strive to accommodate all special requests, please be aware that they are subject to availability and may incur additional charges. You can indicate your requests in the Special Requests box during booking or contact the hotel directly in advance of your arrival.
Arrival Time and Communication
To help us prepare for your arrival, we kindly request that you inform Maldron Hotel Kevin Street, Dublin City of your expected arrival time in advance. You can do this by using the Special Requests box when making your reservation or by contacting the property directly using the contact details provided in your booking confirmation.
Understanding Payment Policies at Maldron Hotel Kevin Street
To clarify payment procedures and potential charges, please review the following important points:
Advance Purchase Bookings and Payment Links
If you have secured an advance purchase booking, please anticipate receiving a payment link within 24 hours of making your reservation. Prompt payment via this link is essential to confirm your booking. Failure to complete the payment may result in the cancellation of your reservation.
Credit Card Used for Booking
It is important to note that the credit card used for the booking must be in the name of the guest checking in. If this is not possible, please make alternative arrangements with the hotel prior to your arrival date to avoid any check-in complications.
Cash and Debit Card Payments and Security Deposit
For guests preferring to pay with cash or debit card, these payment methods are accepted upon check-in for the total cost of your stay. A security deposit of EUR 250 is required when paying by cash or debit card. This deposit is fully refundable upon check-out, pending an inspection of the room to ensure it is in good condition.
Prepaying for Your Reservation
For your convenience, Maldron Hotel Kevin Street offers the option to prepay for your reservation. If you wish to utilize this service, please contact the hotel directly to arrange prepayment through our online check-in portal.
Christmas Period Bookings – Deposit and Payment Policy
Bookings made during the Christmas period may require a deposit or full prepayment in advance of your arrival date. If this policy applies to your reservation, the hotel will contact you directly to provide details regarding this Christmas policy. Please be aware that payments made for Christmas bookings are non-refundable. Additionally, please note that limited food options may be available during the Christmas period, and it is recommended to contact the hotel directly for specific information.
Hotel Policies for a Comfortable Stay at Maldron Hotel Kevin Street
To ensure a pleasant environment for all guests at Maldron Hotel Kevin Street, we have implemented the following hotel policies:
Policy Regarding Hazardous or Illegal Items
For the safety and well-being of all our guests, we kindly request that you do not bring any hazardous or illegal items, such as Nitrous gas, into the hotel. Should any canisters be discovered in a room after your departure, a fee of €100 per canister will be charged to the lead booker’s card to cover the costs of safe and appropriate disposal.
No Smoking Policy in Rooms and Indoor Areas
Maldron Hotel Kevin Street maintains a strict no-smoking policy throughout all rooms and indoor areas. This includes cigarettes, e-cigarettes, and all other smoking devices. Guests found smoking in their room will be subject to a cleaning fee, in addition to any charges for damage or odour removal that may be necessary.
‘No Show’ Policy and Late Arrival Procedure
Failure to arrive for your reservation without prior notification will result in your entire reservation being cancelled, and the card on file will be charged accordingly. This is termed a ‘No Show’. If you anticipate arriving late for a booking of more than one night, please contact the hotel directly to inform them of your late arrival. This will ensure that your reservation is not marked as a ‘No Show’ and subsequently cancelled.
Hotel’s Right to Cancel Reservations
Maldron Hotel Kevin Street reserves the right to cancel any reservation, irrespective of whether a confirmation email has been sent. This may occur due to overbooking, pricing discrepancies, or hotel system errors. We will, of course, endeavour to avoid this situation and assist with alternative arrangements where possible.
Impact of Government Guidelines and Restrictions
In the event that government guidelines or restrictions are introduced in locations where our hotels are situated, these measures may impact your hotel stay. Please refer to any special notifications displayed on our website, your booking confirmation, or pre-stay communications for the latest updates.
Group Booking Cancellation Policies
Please be advised that group bookings may be subject to different cancellation policies, which are determined by the contractual agreements established between the hotel and the specific group. It is recommended to clarify the specific cancellation policy at the time of booking a group reservation.
Damage Deposit Policy
A damage deposit of €250 is required upon arrival at Maldron Hotel Kevin Street. This deposit will be collected via credit card and will be fully reimbursed to your credit card upon check-out, following a satisfactory inspection of the room.
We hope this information helps you prepare for your stay at Maldron Hotel Kevin Street, Dublin City. We look forward to welcoming you!
