My recent journey from the Bay Area to South Lake took an unexpected turn when my car started acting up near Placerville. Traveling with two young children in sweltering heat, the situation quickly became stressful. Fortunately, stopping at Main Street Auto proved to be the best decision I could have made. Jeremy and his team at Main Street Auto immediately offered to inspect my vehicle, understanding my predicament and the urgency of the situation. Their promptness was remarkable; within minutes, my car was being assessed.
While I navigated the complexities of arranging a rental car, Jeremy diligently worked to diagnose the issue with my car. Despite it being a model he doesn’t typically service, his attention to detail was impressive. He meticulously checked and re-checked parts, all while kindly engaging my restless and overheated toddlers. Jeremy’s exceptional customer service even extended to offering to personally drive us to South Lake!
When local rental car options fell through, Jeremy and the team at Main Street Auto truly came to my rescue. They went above and beyond to ensure my children and I reached our destination safely. True to his word, Jeremy had my car repaired within the estimated timeframe and at a very reasonable cost. The entire experience at Main Street Auto was a testament to their commitment to honest and outstanding service. They easily could have taken advantage of my situation and charged more, but instead, I felt completely trustful of their assessment and repairs. Main Street Auto not only fixed my car but also turned a stressful travel day into a positive experience thanks to their incredible team and dedication to customer care.
