Bristol Street Motors has established itself as a prominent name in the UK automotive industry, renowned for its commitment to honesty, integrity, and exceptional customer service for over a century. As a nationwide brand, Bristol Street Motors represents 15 major global manufacturers, offering an extensive selection of vehicles to meet diverse customer needs.
Whether you are in the market for a brand-new car, a nearly new ex-demonstrator model, or a reliable used car, Bristol Street Motors provides a comprehensive range. Their inventory also includes a growing selection of electric and hybrid vehicles, aligning with the increasing demand for sustainable transportation. For commercial clients, Bristol Street Motors offers new vans and used commercial vehicles, ensuring businesses have access to dependable transportation solutions. You can explore vehicles from leading brands such as Citroen, CUPRA, Dacia, Ford, Hyundai, Mazda, MG, Nissan, Peugeot, Renault, SEAT, SKODA, and Vauxhall, all under one trusted name. For added convenience, Bristol Street Motors also provides the option to buy your car online, directly through their website.
Bristol Street Motors dealerships are staffed by dedicated teams committed to providing the highest standards of sales and aftercare services. Located across England, these local dealerships offer expert assistance whether you are purchasing a new car, a used car, or a commercial vehicle. Beyond sales, Bristol Street Motors provides a suite of aftercare services, including comprehensive car servicing and MOT testing, ensuring your vehicle remains in optimal condition.
Bristol Street Motors also takes pride in recognizing its team members’ achievements. For example, a Motability specialist from Birmingham was celebrated for 44 years of dedicated service before retirement, highlighting the long-term commitment and expertise within the company. Similarly, a Workshop Controller in Crewe received a prestigious award, demonstrating the high level of professionalism and skill across the Bristol Street Motors network.
Bristol Street Motors is also involved in community engagement and sports. News highlights include local team Burnley’s progress in the FA Cup, showcasing the company’s connection with the community, although specific sponsorship details would require further verification to confirm direct involvement. Additionally, the recognition of a Darlington-based Assistant Sales Manager at company management awards further exemplifies the focus on employee excellence within Bristol Street Motors.
Customer satisfaction is paramount at Bristol Street Motors. The company’s mission statement emphasizes delivering an “outstanding customer motoring experience through honesty and trust.” Bristol Street Motors encourages customer feedback, whether positive or constructive, to continuously improve their services. A dedicated customer services team is available to address any concerns or feedback, aiming to respond within 48 hours. All feedback is reviewed by dealership management and the CEO to ensure customer satisfaction and uphold company values.
For any concerns or complaints, Bristol Street Motors provides a clear process and contact information, including phone number 0191 497 0404 and email address [email protected]. They also subscribe to the Motor Industry Code of Practice for Service and Repair and are members of the National Franchise Dealers Association, providing customers with further avenues for dispute resolution if needed, through bodies like The National Conciliation Service and The Motor Ombudsman. For issues related to FCA-regulated products, they adhere to a specific complaint resolution timeline and offer referral to the Financial Ombudsman Service if necessary.
Robert Forester, CEO of Vertu Motors Plc, the parent company of Bristol Street Motors, underscores the company’s commitment to customer satisfaction and continuous improvement. Bristol Street Motors strives to be your trusted partner for all your motoring needs, offering a wide range of vehicles and services backed by a dedication to excellent customer service.
