The Eugene O’Neill Theatre, located at 230 West 49th Street in the heart of New York City’s Theater District, is a renowned Broadway venue. This guide provides essential information for anyone planning a visit, ensuring a smooth and enjoyable theatre experience.
Navigating Your Arrival at the Eugene O’Neill Theatre
Security and Entry Procedures
Your safety and comfort are paramount at the Eugene O’Neill Theatre. To ensure a secure environment, please arrive at least 45 minutes before the scheduled show time. This allows ample time for security screenings. Upon arrival, be prepared for bag inspections and metal detector scans.
Prohibited items include:
- Weapons of any kind (firearms, knives, tasers, mace, pepper spray)
- Personal alarms
- Glass bottles or containers
- Lighters
- Bikes, e-bikes, e-scooters
- Illegal substances
- Alcohol
Theatre management reserves the right to prohibit additional items as necessary. Cooperation with security personnel will expedite the entry process for everyone.
Finding Your Seat: Orchestra and Mezzanine Levels
Understanding the seating layout can enhance your theatre experience. The Eugene O’Neill Theatre features two main seating sections: Orchestra and Mezzanine.
Orchestra Seating: This level is accessible directly from the entrance without steps, making it ideal for guests with mobility concerns. Row T is an exception, requiring a single step up.
Mezzanine Seating: Located on the second level, the Mezzanine is accessed via 25 steps from the Orchestra level. Within the Mezzanine, each row is tiered with approximately two steps up or down. It’s important to note that the Eugene O’Neill Theatre does not have elevators or escalators. Handrails are available on all stairs for safety and convenience.
Dress Code: Comfort is Key
There is no strict dress code at the Eugene O’Neill Theatre. While some patrons enjoy dressing up for a special night out, the primary focus is your comfort. Feel free to wear attire that makes you feel relaxed and appropriate for the occasion. The theatre is air-conditioned year-round, so consider bringing a sweater or light jacket to ensure your comfort throughout the performance.
Staying Connected: WiFi Availability
For your convenience, complimentary WiFi is available within the Eugene O’Neill Theatre. Connect to the network -Eugene_ONeill_Free_WiFi- for reliable internet access throughout the venue.
Refreshments: Drinks and Snacks
Enjoy a variety of beverages and snacks available for purchase at the bars located on each level of the theatre. You are welcome to bring your concessions to your seat to enjoy during the performance.
Restroom Facilities
Standard restrooms are located one flight of stairs down from the lobby. For accessible, single-stall, and all-gender restroom options, please inquire with a theatre staff member. They will gladly direct you to The Time Hotel, conveniently located adjacent to the theatre at 224 West 49th Street. The Eugene O’Neill Theatre supports inclusivity and encourages guests to use the restroom that aligns with their gender identity or expression.
Coat and Bag Storage
While there is no dedicated coat check, the theatre offers storage for large bags for a nominal fee of $3 per item. Please speak with a staff member upon arrival if you require bag storage.
Souvenirs: Merchandise
Commemorate your visit with merchandise available for purchase on each level of the theatre before the show and during intermission. After the performance, you can also find merchandise in the Box Office lobby.
Accessibility at the Eugene O’Neill Theatre
The Eugene O’Neill Theatre is committed to providing an accessible and welcoming environment for all guests. A range of services and seating options are available to accommodate individuals with specific needs.
Accessible Seating Options
All accessible seating at the Eugene O’Neill Theatre is located on the Orchestra level, which is step-free from the sidewalk.
- Wheelchair Accessible Seating: These seats can be removed to accommodate wheelchairs or mobility scooters.
- Wheelchair Companion Seating: Located adjacent to wheelchair accessible seats for companions.
- Aisle Transfer Seating: Aisle seats with movable armrests to facilitate easier transfer.
- Aisle Transfer Companion Seating: Seats next to aisle transfer seats for companions.
- Vision/Hearing Accessible Seating: Located in the center of Orchestra Row B, offering optimal viewing and hearing.
To request assistance with accessible seating once inside the theatre, please ask an usher or any theatre staff member.
Purchasing Accessible Tickets
Accessible seating tickets can be purchased via SeatGeek.com, subject to availability. Look for the “Accessible” button to filter seating options. You can further refine your search by selecting specific types of accessible seating using the filter options on SeatGeek’s app or website. Ensure “Any Quantity” of tickets is selected to view all available accessible seats.
For any pre-purchase inquiries regarding accessible seating or other accommodations, please contact Jujamcyn Customer Service at (212) 840-0479 or via email at [email protected].
Seating Section Accessibility Details
- Orchestra Level: Primarily step-free access, except for Row T (one step up). Wheelchair and aisle transfer seating are available on this level.
- Mezzanine Level: Accessed by 25 steps from the Orchestra. Additional 15 steps to the rear Mezzanine. Approximately 2 steps up or down per row within the Mezzanine. Handrails are provided on all stairs.
Assistive Devices for Enhanced Experience
The Eugene O’Neill Theatre offers a variety of assistive devices free of charge to enhance the experience for guests with vision or hearing impairments. These devices are available at the headset booth in the Orchestra Bar lobby.
- D-Scriptive Devices: Audio description for visually impaired guests.
- I-Caption Devices: Displays captions for deaf or hard-of-hearing guests.
- Infrared Headsets: Amplifies sound for hearing assistance.
- Audio Induction Neck Loops: Compatible with hearing aids for audio enhancement.
- Showtrans Devices: Provides real-time translations in Japanese, Portuguese, and Spanish.
To reserve a device in advance, please visit www.soundassociates.com/broadway-listings or email [email protected] with your name, show details, device request, email, and phone number.
Elevators and Escalators
Please note that the Eugene O’Neill Theatre does not have elevators or escalators. Access to the Mezzanine level is solely via stairs.
Accessible Restrooms
For accessible, single-stall, and all-gender restroom options, please consult with theatre staff who will direct you to facilities in the adjacent Time Hotel at 224 West 49th Street.
Visiting the Eugene O’Neill Theatre at 230 West 49th Street, New York, NY promises an unforgettable Broadway experience. With its rich history and commitment to guest comfort and accessibility, the theatre ensures a welcoming visit for everyone.
