Navigating the NYC Human Resources Administration (HRA) can be straightforward when you know the right channels. Whether you’re seeking information about your case, need to submit documents, or require specific services, HRA offers multiple ways to get in touch. This guide provides you with comprehensive contact information, emphasizing the central location at 150 Greenwich Street, NYC, and other convenient methods to access HRA services.
Utilizing ACCESS HRA Online
ACCESS HRA is your digital gateway to managing your HRA case efficiently. If you have an ACCESS HRA account linked to your profile, you gain immediate access to vital case information. This includes real-time updates on your application or case status, notifications about upcoming appointments, and details of payments made to landlords or utility companies on your behalf.
Furthermore, ACCESS HRA allows you to view lists of documents needed by HRA, documents you’ve recently uploaded via the mobile app, and submissions added to your case record within the last 60 days. You can also conveniently request budget letters and update your contact information directly through the portal.
Visit our ACCESS HRA page for more information.
Phone Contact Options for HRA Assistance
Do you need immediate information about a specific HRA program? The DSS OneNumber is your direct line to assistance. By calling 718-557-1399, you can access information about a wide range of HRA programs. Listen to the menu options to connect directly to the program you need:
- Press 1 for Cash Assistance (including SNAP and Medicaid) or One Shot Deals for urgent bill assistance like rent or utilities.
- Press 2 for specific information about SNAP benefits.
- Press 3 for details on Medicaid or public health insurance options.
- Press 4 for inquiries related to Housing or Rent Assistance programs.
- Press 5 for disability accommodations or assistance.
- Press 6 to report complaints, concerns, or contact the Bureau of Fraud Investigations.
- Press 7 for information on other HRA programs.
For general inquiries about HRA programs, you can also explore the I Need Help section of the HRA website or contact NYC 311 by visiting the NYC 311 website or dialing 3-1-1.
In-Person Assistance at HRA Locations, Including 150 Greenwich Street
For in-person services, HRA has multiple locations across the city. 150 Greenwich Street serves as a key administrative center, housing various departments and services. While specific services available at 150 Greenwich Street should be verified, this address is crucial for legal and administrative processes.
Please visit one of our locations for a full list of service centers and to confirm the services available at each location.
Email Communication with HRA
For formal communications, you can reach out to HRA via email:
Send an email to the Commissioner.
Send an email to the DSS Press Office.
Freedom of Information Law (FOIL) Requests and 150 Greenwich Street
The Freedom of Information Law (FOIL) ensures public access to government records. All FOIL requests for the Human Resources Administration should be submitted through the NYC OpenRecords portal (nyc.gov/openrecords). Select “Human Resources Administration (HRA)” from the agency dropdown menu to direct your request appropriately.
For official correspondence related to FOIL, including submissions by mail, please note the 150 Greenwich Street address:
HRA’s Records Access Officer:Samantha Arena, Esq.Associate General Counsel150 Greenwich Street, 38th Fl.New York, NY 10007[email protected]
HRA’s Records Appeals Officer:Ann Marie Scalia, Esq.Records Appeals Officer150 Greenwich Street, 38th Fl.New York, NY 10007[email protected]
For questions about specific requests, utilize the “Contact the Agency” link within NYC OpenRecords. Remember that personal client records are confidential and require authorization for release.
Subpoenas and Legal Papers Served at 150 Greenwich Street
For legal processes, subpoenas and legal documents for DSS (which includes HRA) must be served at the designated subpoena window located at 150 Greenwich Street, New York, NY 10007, 38th Floor. Service must be conducted in person at this location or as legally mandated. The subpoena window operates Monday-Friday, 9:00am to 5:00pm, excluding holidays.
Requesting Client Records and HIPAA Compliance
To request your own client records or information on behalf of someone else, a signed authorization form is mandatory. Additional identity verification documents may be required. For Medicaid records, use the OCA-960 Authorization for Release of Health Information Pursuant to HIPAA form or another HIPAA-compliant form. Submit requests and forms via email to [email protected], providing sufficient information (name, date of birth, relevant time period) to facilitate the record search.
For general questions about record access, email [email protected]. If you are acting on behalf of someone else, ensure you include valid proof of authority, such as Power of Attorney or Guardianship papers.
Public Solicitation Licenses through HRA
Nonprofit organizations seeking to solicit donations for charitable purposes in NYC can obtain Public Solicitation Licenses through HRA. This applies to event producers soliciting for services, products, or charities at events, both indoors and outdoors.
Contacting the DSS Office of Disability Affairs at 150 Greenwich Street
If you require disability-related assistance with your HRA application, recertification, or program requirements, HRA’s Office of Disability Affairs is available to help. They provide supports and accommodations to ensure accessible services.
For disability-related complaints or inquiries, contact the Office of Disability Affairs:
Office of Disability AffairsJennifer ShaoulExecutive Director of Disability Affairs / Disability Service FacilitatorHuman Resources Administration150 Greenwich Street – 42nd FloorNew York, NY 10007Fax: 212-437-2161Email: [email protected]
You can also reach out through the DSS OneNumber at 718-557-1399 for disability-related assistance.
In conclusion, HRA provides multiple avenues for contact, from online portals and phone lines to email and in-person services. 150 Greenwich Street, NYC, stands as a significant hub for administrative and legal processes, particularly for FOIL requests, subpoenas, and the Office of Disability Affairs, reinforcing its importance as a key point of contact for accessing HRA services.
