Dane Street stands as a nationally recognized leader, expertly delivering Independent Medical Examinations (IME) and Peer Review services. Built upon a foundation of local expertise, we provide comprehensive solutions across a wide spectrum of business lines and referral types. Our commitment to quality is paramount, evidenced by our dedicated Quality Assurance (QA) team. This team, comprised of experienced nurses and claims personnel, meticulously reviews 100% of all files before they reach our clients. With an average of over 15 years of direct industry experience, our QA team ensures every report is not only accurate but also directly and clearly answers the questions posed.
To complement our rigorous QA process, Dane Street provides exceptional customer support. Our operations staff and QA team are available from 8 AM EST to 8:30 PM PST, ensuring outstanding service across all time zones. Clients benefit from dedicated account managers who serve as a single point of contact, accessible via office phone, cell phone, email, and instant messaging. Furthermore, every client receives a contact sheet detailing contact information for their Operations Manager, Lead Clinical account contact, and Senior Management team, ensuring readily available support and communication.
Comprehensive Service Offerings
Dane Street delivers specialized services tailored to diverse industry needs:
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Workers’ Compensation: Our services encompass Independent Medical Examinations (IME), Utilization Review/Physician Advisor services, and comprehensive Record Reviews, providing thorough evaluations for workers’ compensation claims.
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Pharmacy Solutions: We offer in-depth Comprehensive Drug Utilization Reviews and PharmD Medication Reviews, ensuring appropriate and cost-effective pharmacy benefit management.
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Disability Evaluations: Dane Street provides both Short-Term Disability (STD) and Long-Term Disability (LTD) services, including IME and Record Reviews, alongside FMLA/ADA evaluations with IME and Record Reviews to assess disability claims accurately.
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Auto and Liability Services: Our Auto/Liability services cover PIP/MedPay with IME and Record Reviews, as well as 3rd Party IME/Demand Package Reviews, delivering expert medical evaluations for auto and liability cases.
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Group Health Solutions: For Group Health, we offer Utilization Review/Physician Advisor Services and Quality of Care reviews, ensuring appropriate healthcare utilization and quality standards are met.
Across all service lines, Dane Street’s Intake Team provides meticulous medical sorting and labeling. Each final report is structured for clarity and includes a chronological listing of medical records, a concise clinical summary, and a clear determination for each question asked. These determinations are rigorously supported by compelling rationale based on established, evidence-based guidelines. Moreover, all attempts and conversations related to Peer-to-Peer consultations are thoroughly documented. Dane Street’s operational flexibility extends to accommodating custom report templates and client-specific handling instructions, easily managed through our dedicated staff and client portal.
Referral submission to Dane Street is designed for maximum convenience. While our AccessDS platform offers a streamlined digital experience, we also accommodate referrals via secure email, e-fax, overnight packages, FTP, or even real-time inbound and outbound integration with clients’ existing internal referral systems. Our proactive approach includes communicating with your team to identify and obtain any additional information needed by our Physician Advisors that may not be initially provided.
To ensure program alignment, Dane Street meticulously documents client-specific requirements within each Client Profile. This includes preferences regarding state and specialty matching for physician advisors, protocols for peer-to-peer conversations, desired report templates, and required turnaround times. This client-centric approach guarantees our services are precisely tailored to meet the unique needs of each partnership.
In conclusion, Dane Street delivers nationally recognized IME and Peer Review services, underpinned by local expertise, rigorous quality assurance, and client-focused flexibility, making us a trusted partner for organizations seeking reliable and comprehensive medical evaluation solutions.
