Durham Marriott City Center, located on Foster Street in Durham, NC, consistently earns praise for its prime location and exceptional service. Based on a collection of recent guest reviews, this hotel appears to be a solid choice for travelers seeking a comfortable and convenient stay in downtown Durham. While some minor issues are mentioned, the overwhelming sentiment is positive, highlighting key aspects that contribute to a pleasant experience.
Guests frequently commend the hotel’s location, emphasizing its walkability to downtown attractions. Many reviewers noted the convenience of being within walking distance to restaurants, event venues, and the Durham Convention Center, which is directly connected to the hotel. This central location makes it an ideal base for exploring Durham, whether for business or leisure.
The staff at Durham Marriott City Center consistently receives high marks for their friendliness and helpfulness. Reviewers repeatedly mention positive interactions with staff members across various departments, from the front desk to the M Lounge. Specific examples include staff going above and beyond to assist with wedding arrangements and proactively addressing guest needs. This dedication to customer service appears to be a significant strength of the hotel, contributing greatly to guest satisfaction.
The amenities at the Durham Marriott City Center also garner positive feedback. The M Lounge is frequently mentioned as a highlight, offering a well-stocked space with snacks, drinks, and a coffee station. Guests appreciate this exclusive lounge, particularly for breakfast and throughout the day. Rooms are generally described as clean and comfortable, aligning with the expected Marriott standard. While some note they are “typical Marriott,” others found them to be spacious. Laminate flooring in rooms was specifically mentioned as a positive feature.
Breakfast is available at the hotel and is generally considered good quality. However, some reviewers found it to be on the pricier side. Parking is available, but it’s important to note that it comes with a daily fee. Valet service is also offered, which some guests find necessary.
Despite the overwhelmingly positive reviews, a few areas for potential improvement are noted. One reviewer experienced a challenging check-in process, requiring assistance from a more experienced staff member to locate their reservation. Another mentioned a small refrigerator in the room that was not large enough for dinner containers. One guest reported a mildew or moldy smell in their room, suggesting a need for closer attention to room maintenance in some instances. Additionally, feedback regarding valet workers smoking in guest vehicles suggests an area for service refinement.
In conclusion, the Durham Marriott City Center at Foster Street in Durham, NC, presents itself as a well-regarded hotel with a strong emphasis on location and customer service. Guest reviews consistently praise its central downtown location, making it easy to explore Durham’s attractions. The friendly and helpful staff, coupled with comfortable rooms and amenities like the M Lounge, contribute to a positive overall experience. While minor issues such as check-in hiccups and room smells are occasionally mentioned, they appear to be outliers in a sea of satisfied guests. For travelers seeking a reliable and conveniently located hotel in Durham, the Durham Marriott City Center is definitely worth considering.
