When planning your stay with us, especially at our convenient Dyer Street location, understanding our services and policies ensures a smooth and comfortable experience. We’ve outlined key information regarding fees, payments, cancellations, pet policies, and general services to help you prepare for your visit.
State Tourism Assessment Fee
Please be aware that a State Tourism Assessment Fee of Fifteen Cents ($0.15) per night is included in the nightly rate at our Dyer Street hotel. This is a standard fee designed to support local tourism initiatives and is applied to all hotel stays.
Advance Payment and Booking Policies for Dyer Street Guests
For reservations made in advance, particularly Advance Purchase (AP) bookings, it’s important to note our payment policies. AP reservations are generally non-cancellable, except within a very short window after booking. Specifically, you can cancel within 24 hours of your original booking time. Cancelling an AP reservation after this 24-hour period, or failing to check-in on your scheduled arrival date at our Dyer Street hotel, will result in forfeiting the full prepayment amount, including taxes. This policy applies to ensure the availability of rooms for all our guests.
Similarly, for our Extended Plus Program (EPP) reservations, cancellations made more than 24 hours post-booking, or no-shows on the arrival date, will result in the forfeiture of the nonrefundable deposit. This deposit is equivalent to three nights’ room rate plus tax.
For all other reservation types at our Dyer Street location, you have more flexibility. You can cancel your reservation without penalty up to 6 pm local hotel time on the day of arrival. However, cancellations made after 6 pm local time on the arrival date, or in the event of a no-show, will incur a charge for the first night’s stay (at the quoted rate plus tax). This no-show fee will be charged to the credit card holding the reservation. Please remember that certain special rates may also have similar or different rules, so always check the specific terms when booking. All reservations are subject to availability, especially during peak travel times near Dyer Street.
Cancellation Policy Details for Your Dyer Street Stay
To reiterate, understanding our cancellation policy is crucial for managing your booking at our Dyer Street hotel. Advance Purchase (AP) reservations are non-cancellable after 24 hours from booking. Cancelling after this period or not arriving will mean the loss of your full prepayment. Extended Plus Program (EPP) reservations follow a similar rule, with the loss of a three-night deposit for late cancellations or no-shows.
For standard reservations at our Dyer Street location, ensure you cancel by 6 pm local hotel time on your arrival day to avoid charges. Late cancellations or no-shows will be charged for the first night. For AP or EPP cancellations, please contact our Dyer Street hotel directly as these types of reservations require special handling.
To cancel a regular reservation, you can easily manage it online. Simply navigate to “My Stays” on your Extended Perks account page or use the “Find Reservations” link. Once you locate your Dyer Street reservation, select “Cancel” and confirm your cancellation.
Travel Agent Commission for Dyer Street Hotel Bookings
We value our partnerships with travel agents. For bookings at our Dyer Street location, we offer a 10% commission on reservations, applicable for up to the first seven (7) nights of a stay. Commissions are processed and paid within 30 days of the room consumption date. For any commission-related inquiries or issues concerning bookings at our Dyer Street property, please contact the General Manager directly at the hotel.
Pet Policy at Our Dyer Street Hotel: Welcoming Your Furry Friends
We gladly welcome pets at our Dyer Street Extended Stay America location! We understand that pets are part of the family, and we want to make your stay as comfortable as possible for everyone. We allow a maximum of two pets per suite. To cover the costs associated with cleaning and ensuring the comfort of all our guests, including those with allergies, we have a pet cleaning fee.
For stays of up to six (6) nights, there is a non-refundable cleaning fee of $25 (+ tax) per day, per pet. For each day after the first six nights, the fee is $10 (+ tax) per day, per pet. This fee applies to all pets, including visiting pets, and is essential for maintaining our high standards of cleanliness and hygiene in our Dyer Street rooms. The fee is payable for the first seven nights and is charged upon check-in. Service animals, which are essential for guests with disabilities, are exempt from these charges.
To ensure the safety and comfort of all guests and pets, we have size restrictions: pets should not exceed 36 inches in height or 36 inches in length. Guests with undeclared pets will be charged a $200 fee in addition to the standard pet fees. For guests wishing to bring larger animals or more than two pets, please seek prior approval from the property manager at our Dyer Street location. We recommend contacting us in advance to discuss your needs. Please note that pet fee policies are subject to change, but we will always strive to communicate any updates clearly.
General Policies at Extended Stay America Dyer Street
Operating Hours:
Our Extended Stay America Premier Suites and Extended Stay America Suites at the Dyer Street location are open 24 hours a day, seven days a week, ensuring we are always available to assist you, no matter when you arrive or need assistance. For guests staying at Extended Stay America Select Suites, please note that our front desk hours are Monday to Friday from 9 a.m. to 10 p.m., and Saturday to Sunday from 10 a.m. to 10 p.m.
Business Services:
For business travelers or anyone needing to stay connected and productive while at our Dyer Street hotel, our front desk offers business services for a minimal fee. We can assist with mail delivery, and fax and copy services, making it easier for you to manage your work needs while away from your office.
Housekeeping Service at Dyer Street*
We are committed to providing you with a fresh and clean room at our Dyer Street location. We also deeply value environmental responsibility and aim to provide housekeeping services efficiently, minimizing unnecessary waste of natural resources. Our housekeeping services are scheduled based on the length of your stay. For those requiring additional cleaning or a refresh, options are available as detailed below.
Extended Stay America Premier Suites – Dyer Street
- Stays of 1-7 nights: Fresh towels and linens are readily available at the front desk whenever you need them.
- Stays of 8+ nights: A Full Service housekeeping is provided once per week. This comprehensive service includes dusting, vacuuming, changing linens and towels, emptying trash, cleaning of the bathroom and kitchen areas, and replenishing soap and toilet paper as needed. Upon check-in at our Dyer Street Premier Suites, please refer to your key packet for your scheduled housekeeping service day.
Extended Stay America Suites – Dyer Street
- Stays of 1-7 nights: Similar to Premier Suites, fresh towels and linens are available at the front desk upon request.
- Stays of 8+ nights: Full Service housekeeping is provided every two weeks. This includes the same comprehensive cleaning as in Premier Suites: dusting, vacuuming, linen and towel changes, trash removal, bathroom and kitchen cleaning, and replenishment of essentials. Your housekeeping schedule will be noted in the key packet you receive at check-in at our Dyer Street Suites.
Extended Stay America Select Suites – Dyer Street
- Stays of 1-7 nights: Fresh towels and linens are available for exchange at the front desk for a small fee.
- Stays of 8+ nights: Full Service housekeeping is provided every two weeks, similar to other suite types, including a thorough cleaning of your suite. Fresh towels and linens can be exchanged at the front desk for a fee at any time. Please check your key packet at check-in for your scheduled housekeeping day at our Dyer Street Select Suites.
Additional Housekeeping Options For Purchase at Dyer Street
- Full Service: If you desire more frequent full cleaning, you can purchase additional Full Service cleanings for $10 per service. This includes the complete cleaning package: dusting, vacuuming, changing linens and towels, emptying trash, bathroom and kitchen cleaning, and restocking of soap and toilet paper.
- Refresh Service: For a lighter touch-up, a Refresh Service can be purchased for $5 per service. This includes replacing used towels, emptying trash, making the bed with existing linens, and replenishing soap and toilet paper if needed.
*Please note that dishwashing is not included in any housekeeping service. Availability of some services may vary by location and brand; please confirm specifics with our front desk at Dyer Street.
Check-In and Check-Out Times at Dyer Street
Check-in time for arriving guests at our Dyer Street location begins at 3 p.m. We strive to have your room ready as promptly as possible so you can settle in and start enjoying your stay. Check-out time for departing guests is 11 a.m. This allows us adequate time to prepare rooms for arriving guests.
For guests staying fewer than 7 nights at our Dyer Street hotel, a valid credit card is required for payment. This policy helps streamline the payment process and ensures a quicker check-in and check-out experience.
We hope this detailed overview of our services and policies at our Dyer Street Extended Stay America location helps you plan your visit. We are dedicated to making your stay as pleasant and hassle-free as possible. If you have any further questions, please don’t hesitate to contact us directly.
