Equinox is not just a gym; it’s a collective of the world’s most influential lifestyle brands, dedicated to maximizing life through unparalleled experiences. At Equinox Beale Street, we embody this philosophy, creating a space where high-performance living is not just encouraged, but lived. We are seeking energetic, creative, and enthusiastic individuals to join our team as Front Desk Associates and become a vital part of the Equinox Beale Street experience. If you are passionate about fitness, thrive in a dynamic environment, and excel at customer service, this is your opportunity to make a significant impact in a growing and prestigious organization right here in Memphis.
Be at the Heart of Equinox Beale Street: Your Role
As a Front Desk Associate at Equinox Beale Street, you are the first point of contact for our members and guests, setting the tone for their entire Equinox experience. You will be instrumental in ensuring smooth operations and providing exceptional service that aligns with the high standards of Equinox. Your responsibilities will include:
- Warm Welcomes: Professionally greet every member and guest with genuine enthusiasm and a welcoming demeanor, creating a positive first impression.
- Efficient Check-In: Quickly and accurately scan membership IDs for seamless member entry, ensuring a smooth flow into the club.
- Communication Hub: Answer phone calls with professionalism and courtesy, directing inquiries and taking messages as needed.
- Member Advocate: Address member questions, concerns, and discrepancies with attentiveness and problem-solving skills, ensuring member satisfaction.
- Account Management: Update member accounts with accuracy and attention to detail, maintaining data integrity.
- Maintain Order and Cleanliness: Keep the front desk area organized, presentable, and clean, contributing to a positive club environment.
- Flexible Availability: Demonstrate the ability to work various shifts including opening, closing, and mid-day, accommodating the needs of the club schedule.
- Club Ambassador: Conduct tours for prospective members, showcasing the exceptional facilities and experiences offered at Equinox Beale Street.
- Elevated Customer Service: Provide the highest level of customer service to members, prospective members, and guests, exceeding expectations at every interaction.
- Team Player: Assist other departments with related tasks as needed, contributing to the overall success of the Equinox Beale Street team.
What Makes You a Perfect Fit for Equinox Beale Street?
Equinox Beale Street is looking for individuals who are not only skilled but also embody the Equinox spirit. Ideal candidates will possess:
- Professionalism and Reliability: Demonstrate a strong work ethic, punctuality, and a professional appearance at all times.
- Tech-Savvy: Comfortable using computers and various software applications, with the ability to learn new systems quickly.
- Energy and Enthusiasm: Bring a positive, energetic, and friendly attitude to every interaction, enhancing the club atmosphere.
- Passion for Wellness: Ideally, have an interest in health, fitness, and/or sports, aligning with the Equinox lifestyle.
- Vibrant Personality: Be friendly, outgoing, and possess excellent interpersonal skills to connect with members and guests.
- Exceptional Communication: Communicate effectively and clearly in person, via email, and over the phone, ensuring clear and professional interactions.
Essential Physical Requirements
The role of Front Desk Associate at Equinox Beale Street requires physical stamina and mobility. You must be able to:
- Stand for extended periods.
- Move frequently, including sitting, walking, squatting, stooping, reaching, and bending.
- Lift and carry up to 50lbs.
Perks of Being Part of the Equinox Beale Street Family
Joining Equinox Beale Street means more than just a job; it’s a career with exceptional benefits:
- Competitive Compensation: Receive a competitive hourly wage of $18.07 per hour, reflecting your value to our team.
- Comprehensive Benefits: Access to benefits packages designed to support your health and well-being.
- Industry-Leading Commission Opportunities: Unlock potential for additional earnings through commission structures for eligible employees.
- Complimentary Club Membership: Enjoy full access to the state-of-the-art facilities and experiences at Equinox.
- Exclusive Perks and Incentives: Benefit from discounts and incentives on Equinox products and services, including Personal Training, Pilates, Spa treatments, and Shop merchandise.
Equinox is an equal opportunity employer committed to diversity and inclusion. We encourage all qualified applicants to apply and join our passionate team at Equinox Beale Street. For more information about career opportunities at Equinox, please visit https://careers.equinox.com/.
Note: In accordance with California law and the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
