Elevate Your Career at Equinox Union Street: Front Desk Associate Opportunity
Are you passionate about fitness and exceptional customer service? Equinox, a leading name in luxury fitness and lifestyle, is seeking energetic and enthusiastic Front Desk Associates to join our team at our prestigious Union Street location. This is more than just a job; it’s a chance to be part of a high-growth, dynamic organization that values its employees and is committed to maximizing life for both members and staff. If you thrive in a fast-paced environment and are dedicated to providing unparalleled member experiences, Equinox Union Street is the perfect place to take your career to the next level.
Life at Equinox: Where Passion Meets Purpose
Equinox Group isn’t just a gym; we are a collective of the world’s most influential and experiential lifestyle brands. Beyond Equinox, our family includes Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media – each brand renowned for inspiring individuals to live their lives to the fullest. We operate globally in major cities across the United States, as well as in London, Toronto, and Vancouver, consistently setting the standard in luxury fitness and wellness.
Our core values are the foundation of our success. We are deeply committed to high-performance living, embodying this philosophy in our own lives and encouraging it in our community. We believe in disruption – challenging the status quo to unlock potential. We dream big, constantly innovating and pushing boundaries. We sweat the details, ensuring every aspect of the Equinox experience is exceptional. We are dedicated to giving 110% and supporting each other to deliver on the Equinox promise. We are obsessed with what’s new, what’s now, and what’s next, always leading in fashion, culture, and consumer behavior. At Equinox, we are more than a company; we are a community invested in each other’s success, valuing humility and a team approach at every level.
If you’re a high-performing individual with a passion for winning and inspiring others, we invite you to explore this exciting career opportunity at Equinox Union Street.
Your Role as Front Desk Associate at Equinox Union Street
As a Front Desk Associate at Equinox Union Street, you will be the first point of contact for our members and guests, playing a crucial role in creating a welcoming and efficient environment. Your responsibilities will include:
- Warmly Welcoming Members and Guests: Professionally greet everyone who enters Equinox Union Street, creating a positive first impression.
- Efficient Membership Management: Skillfully scan membership IDs for seamless entry and verify member access.
- Professional Phone Communication: Answer incoming calls with courtesy and professionalism, directing inquiries appropriately.
- Addressing Member Inquiries and Concerns: Respond effectively to member questions, address concerns, and resolve discrepancies with a focus on customer satisfaction.
- Account Updates and Maintenance: Accurately update member accounts as needed, ensuring data integrity.
- Maintaining a Pristine Reception Area: Keep the front desk and surrounding work area organized, clean, and presentable at all times.
- Flexible Shift Availability: Demonstrate the ability to work various shifts, including opening, closing, and mid-day, to meet the needs of Equinox Union Street.
- Conducting Club Tours: Enthusiastically guide prospective members on tours of the club, showcasing our facilities and amenities.
- Providing Exceptional Customer Service: Deliver the highest level of customer service to members, prospective members, and guests, exceeding expectations at every interaction.
- Supporting Team Efforts: Assist other departments with related tasks as needed, contributing to the overall success of Equinox Union Street.
What We’re Looking For: Qualifications
To thrive as a Front Desk Associate at Equinox Union Street, you should possess:
- Customer Service Expertise: A minimum of 1 year of experience in customer service or a related field, demonstrating a commitment to service excellence.
- Educational Foundation: A high school diploma/GED is required, or equivalent work experience.
- Professional and Reliable Demeanor: Punctual, dependable, and committed to maintaining a professional appearance and attitude.
- Computer Literacy: Comfortable using computers and basic software applications.
- Energy and Enthusiasm: A naturally energetic and friendly personality that is contagious.
- Passion for Wellness (Preferred): An interest in health, fitness, and/or sports is a plus, aligning with the Equinox lifestyle.
- Excellent Communication Skills: The ability to communicate effectively and clearly in person, via email, and over the phone.
- Vibrant and Outgoing Personality: A friendly, approachable, and outgoing nature that enhances member interactions.
ESSENTIAL PHYSICAL REQUIREMENTS
The role of Front Desk Associate at Equinox Union Street requires physical stamina and the ability to:
- Stand for extended periods.
- Sit, walk frequently, squat, stoop, reach, and bend.
- Push, pull, and lift up to 50lbs occasionally.
Benefits of Joining Equinox
As a valued member of the Equinox team, you will receive:
- Competitive Compensation: We offer a competitive hourly wage of $18.07 per hour.
- Comprehensive Benefits: Access to benefits packages for eligible employees.
- Industry-Leading Commission Opportunities: Potential for commission-based earnings for club employees in relevant roles.
- Complimentary Club Membership: Enjoy full access to Equinox facilities to support your own health and wellness journey.
- Employee Perks and Incentives: Discounts and special offers on Equinox products and services, including Personal Training, Pilates, Spa treatments, and Shop merchandise.
Take the Next Step in Your Career at Equinox Union Street
If you are ready to bring your passion for customer service and fitness to a leading luxury brand, we encourage you to apply for the Front Desk Associate position at Equinox Union Street. Join our community of high-performers and contribute to the exceptional Equinox experience.
Equinox is an equal opportunity employer and values diversity. We encourage all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information about career opportunities at Equinox, please visit our website at https://careers.equinox.com/.
