Planning an event and considering catering? Look no further than Firenze Italian Street Food! We understand you might have questions, and we’re here to provide all the answers you need to make your catering experience seamless and delicious. Here are some of the most frequently asked questions about our catering services:
Unlocking Rewards: Firenze Catering Loyalty Program
We love to reward our loyal customers! Our catering loyalty program is designed to give back to those who order ahead with us. Signing up is easy – simply create an account HERE. For every advance catering order placed under your account, you’ll earn rewards in the form of an Amazon Gift Card. Once your rewards reach $25.00, you can redeem your gift card.
To redeem, just log into your account and access your user dashboard. You’ll find a button that will guide you through the redemption process. Important: Make sure to create an account before placing your order to start earning points! If you have any questions about our loyalty program, don’t hesitate to email or call us.
Catering Order Cancellations: Understanding Our Policy
We understand that plans can change. If you need to cancel your catering order, please be aware that cancellations within 12 hours of the scheduled delivery time and date are subject to a 100% charge. However, we are also understanding and reasonable. If you find yourself needing to cancel with less than 12 hours’ notice, please email us or call us at 847.440.4867, and we will work with you to find a fair solution.
Last Minute Catering Orders: We’ve Got You Covered
While we appreciate advance notice for catering orders (ideally 4 or more hours), we also understand that sometimes you need something last minute! For those times, you can place a last-minute order through our partner ChowNow (click link here).
Please note that last-minute orders are fulfilled using DoorDash drivers, and while DoorDash is responsible for on-time delivery for these orders, ordering ahead directly with us is the best way to guarantee timely delivery, as we handle those deliveries internally.
Need to Make Changes? Modifying Your Catering Order
Life happens, and sometimes adjustments are needed. You can easily make changes to your catering order by logging into your account. We allow modifications up to 2 hours before your scheduled delivery window. For orders placed through ChowNow (less than 4 hours in advance), please call us directly for any urgent, last-minute changes.
Catering Delivery Hours: When Can We Bring Firenze to You?
Our standard catering delivery hours are Monday through Saturday, from 9 am to 4 pm. However, we are flexible and happy to try and accommodate your needs. If you require delivery on a Sunday or during evening hours, please call or email us. We’ll do our best to make it happen!
Website Issues? Alternative Ways to Order
Is our website acting up? Don’t worry, you can still place your order! Simply email us at [email protected] or call us at 847.440.4867. We promise to get back to you as quickly as possible, usually within an hour during business hours. We want to make ordering firenze italian street food catering as easy as possible.
Order Issues Upon Delivery: We’re Here to Help
We take great pride in providing excellent service and delicious food. While we strive for perfection, mistakes can occasionally occur. If there’s any issue with your order upon delivery, please contact us immediately via email or phone. We are committed to resolving any problems as quickly as possible and going above and beyond to make things right if we’ve fallen short of your expectations.
Understanding Catering Delivery Fees
Yes, we do charge a delivery fee for catering orders. For deliveries within the City of Chicago, a 10% delivery fee is included in your quote. Deliveries to surrounding suburbs and towns are subject to an additional delivery fee, calculated based on distance from our restaurant. If you have any questions regarding delivery fees for your specific location, please don’t hesitate to reach out and ask.
Earning Loyalty Rewards on All Catering Orders
Want to make sure you get your rewards? Our system automatically tracks rewards for orders placed directly through your Firenze Catering Account. If you placed a catering order through another method, such as ChowNow or over the phone, and want to receive your loyalty rewards, simply email us your order confirmation. We’ll gladly ensure you receive the rewards you’ve earned as if you had ordered through your account.
Food Availability: What Happens if We Run Out?
Our delicious bread is baked fresh every day, and it takes hours of preparation to get it just right. When you place your catering order in advance, you can rest assured that we will bake enough bread to accommodate your order. However, during particularly busy times later in the day, we may occasionally run out of bread before closing. If this happens, we sincerely apologize! Please email or call us to let us know, and we will do everything we can to make it up to you and provide the firenze italian street food experience you were hoping for. We value your business and want to ensure your catering experience is exceptional every time.
