Located in the bustling heart of New York City at Dey Street, Mercer Labs is a premier destination for art enthusiasts and experience seekers. Planning a visit to this unique venue? This guide provides essential information to ensure a smooth and enjoyable experience when you visit Mercer Labs at Dey Street in New York, NY.
Mercer Labs prioritizes accessibility for all visitors. The venue is fully ADA compliant, featuring elevators and accessible restrooms throughout the premises. Service animals are warmly welcomed to assist guests during their visit.
When exploring the exhibits, visitors should be aware of the immersive environment Mercer Labs creates. Exhibits incorporate low lighting, flashing lights, 3D soundscapes, fog effects, and mirrored surfaces. Some exhibits offer optional physical experiences. Individuals with conditions such as epilepsy, sensory processing sensitivities, claustrophobia, vertigo, or mobility limitations should exercise caution and be mindful of these elements as they navigate the museum. Adult supervision is essential for child and youth visitors to ensure their safety and well-being within the exhibit spaces. Should you require any assistance during your visit, please do not hesitate to alert a member of staff immediately.
To make the most of your visit, purchasing tickets in advance is highly recommended. While walk-in tickets are available at the box office on a first-come, first-served basis, securing your tickets ahead of time guarantees your entry, especially during peak hours.
Currently, Mercer Labs does not offer a coat check service. Most visitors typically spend between 60 to 90 minutes exploring the museum’s diverse offerings. Restroom facilities are conveniently located on the first floor, with an all-gender restroom available on the lower level.
Please note that museum entry concludes one hour before the scheduled closing time. This policy ensures that all guests have ample time to fully experience the exhibits. Regarding ticket timing, there is a fifteen-minute entry window from your scheduled ticket time. For instance, a 6:00 PM ticket allows entry between 6:00 PM and 6:15 PM.
Should you need to alter your visit date or time, tickets can be rescheduled based on availability. Rescheduling requests must be made BEFORE your originally scheduled time, and can be initiated by clicking the “Reschedule Your Visit” button in your confirmation email. Alternatively, you can contact [email protected] with your rescheduling requests.
While all ticket sales are final and non-refundable, Mercer Labs is happy to assist with reissuing tickets for an alternative date or time if needed.
To ensure the comfort and safety of all guests, certain items are prohibited within Mercer Labs. Outside food and beverages are not permitted. Additionally, weapons of any kind, including glass bottles, flammable substances, and knives (including pen knives and Swiss Army knives), are strictly prohibited. All visitors will undergo a standard security screening before entering the premises.
Plan your visit to Mercer Labs at Dey Street, New York NY, and prepare for an unforgettable journey through art and immersive experiences. Remember to explore responsibly and enjoy your time at Mercer Labs!
