Understanding your Wall Street Journal Paper Subscription is straightforward. This guide addresses common questions about managing your subscription, including cancellations, refunds, and pricing inquiries.
Cancelling Your Subscription
When Can I Cancel?
You have the flexibility to cancel your Wall Street Journal subscription at any time. For any questions regarding your subscription or to initiate a cancellation, the quickest way to manage your account is through the Customer Center. Alternatively, you can reach out to Customer Service for assistance with your cancellation and any other subscription-related matters.
Refunds
Are Refunds Available?
For Wall Street Journal monthly subscriptions, cancellations will stop all future charges. You can inform us of your intent to cancel whenever you choose, but the cancellation will be processed at the end of your current billing cycle. Please note that refunds are not provided for monthly subscriptions. You will continue to have access to your subscription benefits, including paper delivery if applicable, for the remainder of the current billing period.
Managing Your Account Email
Email Address Previously Registered
Encountering an error message that your email address is already registered when trying to subscribe? This indicates that your email is already in our system. To proceed with your Wall Street Journal paper subscription, simply select the ‘Sign In’ option located on the order page. Use your registered email address and password to sign in and continue your purchase seamlessly.
If you’ve forgotten your password, there’s an easy password recovery link available on the sign-in screen. Click this link, and we will send an email to your registered address with clear instructions on how to reset your password and regain access to your account.
Understanding Subscription Pricing
What are Your Rates?
The cost of a Wall Street Journal paper subscription depends on the specific package you select. To view the rates for each option, simply navigate to our subscription packages and choose the one that interests you. The pricing details will be clearly displayed for each package, allowing you to make an informed decision.
Is That Your Best Rate?
We strive to offer the most competitive prices. Our introductory rates are indeed the lowest available and are exclusively offered to new subscribers as a welcome offer. These special rates provide an excellent opportunity to experience the Wall Street Journal at a reduced cost.
When Will My Price Change?
After your initial introductory period, your Wall Street Journal paper subscription will automatically renew on a monthly basis at the standard price applicable to your chosen package. To understand the standard rate for your specific package, please refer to the package details during the subscription selection process. This ensures transparency and helps you understand the pricing structure beyond the introductory offer.
